Frequently asked questions

Payment card

When registering in the Elektrum Drive application, the customer selects the language and country in which he mainly wants to register. By default, the country is offered based on the selected language. It is also possible to change the country. The options include Latvia, Lithuania and Estonia (the selection of additional countries under "Other", but in this case you can only load with immediate payment). If charging takes place in other Baltic countries, the payment card must be connected again before charging. The customer can add the same payment card that is in their country-specific profile or another payment card.

Please note that the payment card must enable online purchases and the card must have sufficient funds to allow the reservation of the amount to be paid.

Once the payment card is registered, the payment card number becomes partially visible so that the customer can identify the added payment card.

In the Elektrum Drive application, only one payment card can be stored in the selected country profile at a time.

The most convenient way to add and save a payment card is under the settings of the Elektrum Drive application.

If the customer has difficulties adding payment cards and making payments using PayPal, Payser, Revolut, etc. payment cards, the customer must contact the bank that issued the card.

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