Frequently asked questions

IS THERE A PENALTY FOR TERMINATING THE CURRENT FIXED-TERM CONTRACT?

If a household customer currently using a fixed-term electricity plan subscribes to the universal service, the electricity supplier (e.g. a Elektrum) may charge them the penalty for early termination of the contract provided for in the fixed plan contract. This rule will apply until 30 September 2023 for the first switch to the universal service. This gives the consumer the option to assess whether the price of the universal service is indeed more advantageous than the price of the current plan and to decide within this period whether to subscribe to the universal service instead of the current plan. However, if you switch your plan for the universal service several times during this period, you may be fined if your current contract so provides.

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