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What happens when I accidentally pay more than was necessary?
In case you have accidentally paid more than was necessary, you have two options. 1. Leave the amount prepaid - this means that the prepayment will be reflected on your next bill, and you will have to pay less for the electricity consumed in the next month (or months). 2. Receive the overpaid amount back. To do this, it is necessary to send a written application to Elektrum. You can send the application:
• By e-mail to arved@elektrum.ee
• By mail to Endla 15, Tallinn, 10122